Parcelnet

Track of the day Ignorance Is Bliss - Living Colour.

Online shopping is wonderful. You order, they deliver, you enjoy, end of story, unless your delivery guy happens to be named Ken.

Ken always tries to deliver when you're not at home and leaves a card that doesn't have a consignment number or information about the package, or a collection point address - just a handwritten mobile phone number that doesn't answer when you ring it. Ken keeps the package for three days and then returns it as undeliverable.

Ken is one of a growing band of home delivery people working for Parcelnet, part of the German trading empire Otto. Poor old Ken is the much maligned, final human link in the electronic cyberspace shopping chain. There are plenty of moans and groans about Parcelnet.

One of the things I've noticed while I'm researching companies, products and services on the web is that someone has always had a negative experience and immediately goes into print, giving the impression that the company,the product or the service is totally worthless and unreliable. Positive feedback is much harder to find so I would just like to thank all the delivery guys who turn up on a regular basis here at Bogsville Heights with packages and parcels for me. You're doing a grand job folks and if ever I'm not at home please leave the package at Number 3, the lady with the deep voice there is always in.